Published pricing — no deposit, pay on held appointment.

A held appointment is a meeting where the prospect actually shows up, decision-maker authority is present, and the conversation lasts long enough to evaluate fit. The exact criteria — duration thresholds, decision-maker definitions, exclusions like reschedules and no-shows — live in the published Held-Appointment Rubric.

If a meeting doesn’t meet the rubric, you don’t pay for it. Edge cases (last-minute reschedules, gatekeeper-only conversations, site walkthroughs without authority) all map to a public rule, not a judgment call.

Read the published rubric →

A deposit fixes the agency’s incentive on the contract, not the outcome. We get paid when a meeting holds — not when one is dialed, scheduled, or rescheduled. That alignment is the entire pitch, and a deposit would dilute it.

Pay-on-outcome means we have to ship held appointments to make payroll. If we don’t deliver, we don’t get paid. That’s the point.

If our caller mishandles a meeting — wrong representation of your machines, wrong fit-criteria gating, or otherwise off-script — we replace the appointment at no charge. The standard for what constitutes a mishandle is part of the rubric and reviewable from the call recording in your portal.

If the entire pilot underperforms against benchmarks, you don’t owe anything beyond the held appointments that did meet rubric. Walk away clean — no recurring contract.